Communication Policy


Purpose

The Parent/Carer Communications Protocols provide the structures and processes in which parents/carers can communicate with staff at Moonee Ponds West Primary School. This document is an addendum to the Communication Policy and Communications Protocols – Parents/Carers, and should to be read in conjunction with that Policy.

Implementation
  • COMPASS is to be recognised as the main communication tool for all stakeholders of the school.
  • Google Classroom is recognised as the main communication tool for student remote learning.
  • If a parent/carer wishes to raise a concern or query regarding their child, they should contact the classroom teacher via Compass in the first instance. If the concern or query is not resolved, parents/carers should contact the Foundation-Two (Barbara Mc Kenzie) or Year 3-6 (Jarrod Sutton) Sub-school Leaders. The Assistant Principal or Principal can be contacted in relation to a matter if all efforts to resolve the matter via the classroom teacher or Sub-school Leader have been unsatisfactory.
Communications by phone

Where a parent/carer needs to speak to the Principal or Assistant Principal by phone, they are to make this request via Compass.

The relevant staff member will acknowledge receipt of the request to call via COMPASS email and a response will occur within 48 hours (two school days) of receipt.

All interactions are to be professional and reflect the relevant AITSL Standards and the Department of Education Values. (Refer to Statement of Expectations).

Communication via email

Staff will contact parents/carers to report on academic, safety or health areas either at the request of parents or at teacher discretion. This maybe at least weekly to gauge parental coping

Staff will email parents/carers via COMPASS.

Parents/carers will email staff via COMPASS.

Staff will respond to parent/carer’s email during school business hours (8.50am-3.30pm).

The relevant staff member will acknowledge receipt of the email via COMPASS and a response will occur within 48 hours (two school days) of receipt.

All interactions are to be professional and reflect the relevant AITSL Standards and the Department of Education Values. (Refer to Statement of Expectations)

Communication via Google Classroom

Staff will contact students in relation to remote learning tasks via Google Classroom. This will include, but is not limited to:

  • Setting learning tasks.
  • Providing feedback to students.
  • Answering student questions regarding their learning.

Students can contact teachers in relation to remote learning tasks via Google Classroom. This will include, but is not limited to:

  • Asking questions related to remote learning tasks.
  • Responding to feedback related to learning tasks.
  • Uploading work.

Please note that all students and staff who are part of a Google Classroom Team can view all posts made.

Google Classroom should not be used for socialising including chats and messages unrelated to the remote learning. The chat facility for students is disabled.

All interactions are to be professional and reflect the relevant AITSL Standards and the Department of Education Values. (Refer to Statement of Expectations)

 

Updated- Communication

Students can contact teachers in relation to remote learning tasks via Google Classroom.

Communication needs to be in relation to the learning tasks and learning occurring at home as directed by teachers.

The preferred way of communicating is to email your teacher directly, so they can respond to you.

Please address your questions to the appropriate teacher(s) about a task by emailing them directly. You can go to the “PEOPLE” section and click next to the teacher and choose ‘email teacher’.

Communication is expected to occur during normal school hours between 9am and 5pm on weekdays only. Enjoy your weekends!

Allow time for your teachers to reply to you.

Comments on the stream will now be turned off to avoid unnecessary posts.

Video conference will be occurring from Week 3.

Communication via virtual learning opportunities

Teachers will communicate/teach whole class or groups of students via a video link as determined by the curriculum plan and the school. These virtual meetings will be held at the discretion of the classroom teacher but would be planned for at least twice per week.

Teachers will communicate who, how and when students should access the virtual learning via Google Classroom. Please look for these notifications.

Videoed lessons prepared by the teacher should be included in the swath of learning opportunities.

All interactions are to be professional and reflect the relevant AITSL Standards and the Department of Education Values. (Refer to Statement of Expectations)

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